Refund Policy

1. Overview

Colorado Events LLC, doing business as Cbadge (“CBadge,” “we,” “us,” or “our”), sells background-check screening and photo identification badges for workers in the cannabis industry. Because a background check begins processing shortly after your order is placed, and because each badge is personalized and printed for a single individual, refunds are subject to the conditions below.

2. Background Check & New Badge Orders

Before screening begins: If you have not yet completed the background check questionnaire and your screening has not been initiated, you may request a full refund within 14 days of purchase.

After screening begins: Once you submit the background check questionnaire and screening is initiated with our screening providers, your order is non-refundable. Third-party screening costs are incurred immediately and cannot be recovered.

Screening results: The outcome of your background check (Approved or Denied) does not entitle you to a refund. You are paying for the screening service and badge processing, not for a particular result.

3. Renewal and Replacement Badges

Renewal and replacement badge orders may be refunded in full if you contact us before the badge has been printed and mailed. Once a badge has shipped, the order is non-refundable.

4. Duplicate or Mistaken Orders

If you accidentally place a duplicate order, or select the wrong badge level, service, or state, contact us within 14 days of purchase and before completing the questionnaire. We will correct the order or issue a full refund for the duplicate or mistaken purchase.

5. Lost or Undelivered Badges

Approved badges are mailed to the address you provide within 7–10 business days of approval. If your badge has not arrived within 30 days of your approval notice, contact us and we will reprint and reship it at no charge. Please verify your mailing address carefully at checkout — badges returned to us due to an incorrect address supplied by the customer may incur a reshipping fee.

6. How to Request a Refund

Email support@cbadge.com with the subject line “Refund Request — [Your Order Number]” and include the name and email address used on the order. Approved refunds are issued to the original payment method within 5–10 business days.

7. Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback with your card issuer — most issues can be resolved quickly by our support team.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page applies to all orders placed after it is posted. This policy should be read together with our Terms and Conditions.

9. Contact

Colorado Events LLC, doing business as Cbadge
16350 E Arapahoe Rd #108-161, Foxfield, CO 80016
support@cbadge.com · +1 720-602-6060 (Mon–Fri, 8:00am–6:00pm MDT)